Shipping policy

Shipping Policy

At SHSOVO, we are committed to providing a seamless shopping experience with reliable and efficient delivery services. We carefully prepare every order to ensure your items arrive safely and beautifully packaged.

Order Processing Time

All orders are processed after payment confirmation and order verification.

Orders are processed within 1–3 business days (Monday–Friday).
Orders placed after the daily order cut-off time of 12:00 AM Eastern Standard Time (New York) will begin processing on the next business day.
Orders are processed Monday through Friday, excluding weekends and public holidays.
During peak seasons, promotional events, or holidays, processing times may be slightly extended.

Once your order has been shipped, you will receive a shipping confirmation email with your tracking information.

Shipping Methods & Delivery Times

SHSOVO offers international shipping to customers worldwide. Delivery times may vary depending on your location, customs processing, and local carrier services.

Shipping Method	Handling Time	Transit Time	Estimated Delivery Time
Standard Shipping	1–3 Business Days	6–9 Business Days	7–12 Business Days

Please note that delivery estimates include order processing time and carrier transit time. Actual delivery times may vary due to customs clearance, weather conditions, public holidays, carrier delays, or other circumstances beyond our control.

International Shipping

SHSOVO proudly ships internationally to customers worldwide.

International orders may be subject to customs processing, import duties, VAT, or taxes depending on the destination country.

Any customs fees, duties, or taxes charged by your local authorities are the responsibility of the customer. SHSOVO has no control over customs delays or additional charges imposed by the destination country.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking number.

Please allow 24–72 hours for tracking information to become active after shipment.

If your tracking information has not updated for an extended period, please contact our customer support team and we will assist you.

Shipping Address Changes

If you need to update your shipping address, please contact us as soon as possible after placing your order.

Address changes can only be accepted before your order enters processing. Once your order has been processed or shipped, we are unable to modify the delivery address.

Delayed, Lost, or Damaged Packages

SHSOVO is not responsible for delays caused by shipping carriers, customs inspections, weather conditions, or other circumstances beyond our control.

If your package has not arrived within the estimated delivery timeframe of 7–12 business days, please contact us and our team will assist you in working with the shipping carrier.

If your package arrives damaged or appears to be lost during transit, please contact us immediately with your order number and relevant details. Our team will work with you to resolve the issue.

Incorrect Address

Customers are responsible for providing accurate and complete shipping information at checkout.

If a package cannot be delivered due to an incorrect or incomplete address provided by the customer, refusal of delivery, or failure to collect the package, additional shipping costs may apply for reshipment.

Split Shipments

In some cases, orders containing multiple items may be shipped separately from different fulfillment centers.

If this occurs, you will receive separate tracking numbers for each shipment.

Pre-Order Items

For pre-order products, estimated shipping dates are provided as a guide only. Actual shipping times may vary depending on production schedules and inventory availability.