Refund policy

Return & Refund Policy

At SHSOVO, we want you to love every piece you purchase. If your order does not meet your expectations, we are happy to assist you with a return or refund request according to the policy below.

This Return & Refund Policy applies to all orders placed on www.shsovo.com.

Return Period

You may request a return within 14 days of receiving your order. To be eligible for a return, items must meet all return requirements listed below.

Return Requirements

Returned items must be:

New, unused, unworn, and in original condition.
Returned with all original tags attached.
Free from makeup, perfume, stains, odors, or any signs of wear.
Returned with original packaging when applicable.

We accept returns for both defective and non-defective products that meet the eligibility requirements above.

For hygiene and safety reasons, certain items may not be eligible for return if they have been worn, altered, or damaged by the customer.

How To Request A Return

To start a return, please contact our customer service team within 14 days of receiving your order:

Email: info@shsovo.com

Please include the following information:

Order number.
Email address used when placing the order.
Reason for your return request.
Photos of the item if there is a quality issue.

Our team will review your request and provide return instructions after approval. Please do not send items back without prior authorization.

Return Shipping

Returns must be sent back by mail.
Customers are responsible for the cost of the return shipping label.
No restocking fee will be charged for eligible returns.
Original shipping charges are non-refundable.
We recommend using a tracked shipping service when returning your order. SHSOVO is not responsible for packages lost during the return shipping process.

Refund Process

Once your return has been received and inspected, we will send you an email confirmation regarding your refund status.

Approved refunds will be issued to your original payment method. Please allow up to 20 days for the refund to be processed and reflected in your account.

Please note that your bank or payment provider may require additional processing time before the refund appears in your account.

Non-Returnable Items

The following items cannot be returned:

Final sale items.
Gift cards.
Items damaged due to improper care or handling.
Items without original tags or packaging.
Personalized or customized items.

Exchanges

We accept exchanges for eligible items. If you need a different size, style, or replacement item, please contact our customer service team before returning your product.

Damaged Or Incorrect Items

If you receive an item that is damaged, defective, or different from your order, please contact us as soon as possible after delivery.

Please include your order number and clear photos of the issue so our team can review your request and provide an appropriate solution.

Depending on the situation, solutions may include:

A replacement.
A full refund.
A partial refund where appropriate.

Order Cancellation

Orders may be cancelled before they enter processing.

Orders are typically processed within 1–3 business days (Monday–Friday). Once an order has entered processing or has been shipped, cancellation requests cannot be accepted.

Shipping Information

Orders are processed within 1–3 business days (Monday–Friday) after payment confirmation.

Orders placed after the daily order cut-off time of 12:00 AM Eastern Standard Time (New York) will begin processing on the next business day.

After dispatch, delivery generally takes 6–9 business days (Monday–Friday). The estimated total delivery time is approximately 7–12 business days.